No matter which operating system you have, it’s likely you will eventually need to get some help resolving a problem. Support options typically include the following: searchable knowledge bases, technical support phone numbers and email addresses, online chat, FAQs, and user discussion groups. 1. Research the different types of support options that are typically available (listed above). 2. Select one operating system and go to the manufacturer’s Web site. Which of the support options listed in the previous paragraph are available? 3. Select one support option. How it is used? What type of information can be obtained? 4. Which support option would you prefer if you encountered a problem with your operating system?

No matter which operating system you have, it’s likely you will eventually need to get some help resolving a problem. Support options typically include the following: searchable knowledge bases, technical support phone numbers and email addresses, online chat, FAQs, and user discussion groups. 1. Research the different types of support options that are typically available (listed above). 2. Select one operating system and go to the manufacturer’s Web site. Which of the support options listed in the previous paragraph are available? 3. Select one support option. How it is used? What type of information can be obtained? 4. Which support option would you prefer if you encountered a problem with your operating system?